Privacy Policy

Effective Date: December 19, 2024
Last Updated: December 19, 2024

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY ALL THE TERMS OF THIS PRIVACY POLICY AND OUR TERMS OF SERVICE.

Adviso Software LLC, doing business as Clevvur ("Clevvur," "we," "us," or "our"), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services ("Services"), including but not limited to our chatbot solutions, voice automation, email automation, and integrations with third-party platforms.

By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using the Services.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information directly from you:

  • Contact Information: Name, email address, phone number, and mailing address.
  • Account Information: Username, password, subscription details, and billing information.
  • Communication Data: Messages, inquiries, or feedback sent via our Services, including emails, chatbot interactions, call logs, and SMS/MMS messages.

1.2 Technical Information

We may automatically collect technical information about your device and usage of our Services, such as:

  • Device Details: IP address, device type, operating system, and browser type.
  • Usage Data: Pages visited, time spent on pages, features used, all user data within the user portal, and links clicked.
  • Analytics Data: Performance metrics, error logs, and debugging information.
  • Cookies and Similar Technologies: Web beacons, pixels, and other tracking technologies.
  • Location Data: Approximate location derived from IP address or precise location with explicit consent.

1.3 Third-Party Data

If you integrate third-party platforms with Clevvur (e.g., POS systems, delivery software), we may collect relevant information transmitted by those platforms as authorized by you.

1.4 Compliance with Cannabis Regulations

Due to the nature of our services in the cannabis industry, we maintain strict compliance with state and local regulations regarding data collection and privacy. We do not knowingly collect or store any data that violates applicable cannabis regulations.

2. How We Use Your Information

  1. To Provide and Enhance Services:
    • Deliver and optimize our chatbot, automations, software, and integration tools.
    • Facilitate troubleshooting, onboarding, and feature improvements.
  2. Personalization:
    • Customize user experiences based on preferences and interaction history.
  3. Communication:
    • Send service-related updates, transactional messages, and promotional offers (with consent where required).
  4. Analytics and Research:
    • Analyze usage trends and patterns to improve our Services and user experience.
  5. Compliance and Security:
    • Comply with legal obligations, enforce agreements, and protect against unauthorized access or misuse.
  6. Legal and Regulatory Compliance:
    • Maintain compliance with applicable laws and regulations, including cannabis-specific requirements.
    • Respond to legal requests and prevent fraud or illegal activities.
    • Maintain audit trails and records as required by law.

3. Sharing and Disclosure of Information

We do not sell your personal information. However, we may share your data under the following circumstances:

3.1 Service Providers

We share information with trusted third-party providers for services like:

  • Data hosting and storage.
  • Analytics and reporting.
  • Payment processing and fraud prevention.

3.2 Legal Requirements

We may disclose your information to comply with legal obligations or respond to lawful requests by public authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Rights and Choices

4.1 Access and Correction

You can access, update, or correct your personal information by logging into your account or contacting us directly.

4.2 Opt-Out of Communications

  • Email: Click "Unsubscribe" in the footer of promotional emails.
  • SMS/MMS: Reply "STOP" to opt out of text messages.

4.3 Deletion of Data

You can request the deletion of your personal information by contacting hey@clevvur.com. We will delete your data unless required to retain it for legal or legitimate business purposes.

4.4 Data Portability

You may request a copy of your personal information in a structured, machine-readable format.

5. Data Security

We implement industry-standard measures to protect your data, including:

  • Encryption of data at rest and in transit.
  • Regular audits and security monitoring.
  • Role-based access control to limit exposure.

While we strive to protect your information, no system is completely secure. You use our Services at your own risk.

5.1 Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

  • Account information: Duration of your account plus 7 years for legal and tax purposes
  • Transaction records: Minimum 7 years as required by law
  • Communication logs: 2 years from last interaction
  • Technical logs: 90 days for security and debugging

5.2 Security Breach Procedures

In the event of a security breach affecting your personal information, we will:

  • Notify affected users within 72 hours of discovery
  • Provide detailed information about the breach and data affected
  • Take immediate steps to secure and recover any compromised data
  • Cooperate with law enforcement and regulatory authorities as required

6. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the United States. By using our Services, you consent to this transfer.

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we implement appropriate safeguards for international data transfers, including Standard Contractual Clauses approved by the European Commission. You may request a copy of these safeguards by contacting us.

7. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated via email or a notice on our website. The "Last Updated" date indicates the latest revision.

8. Limitation of Liability

While we implement reasonable security measures, we cannot guarantee absolute security of your information. By using our Services, you acknowledge and accept that:

  • Data transmission over the internet is inherently insecure
  • We are not liable for any breach of security unless caused by our gross negligence
  • You are responsible for maintaining the confidentiality of your account credentials
  • You will notify us immediately of any unauthorized access to your account

9. Children's Privacy

Our Services are strictly intended for users who are 21 years of age or older. We do not knowingly collect or maintain information from persons under 21 years of age. If we become aware that any person under 21 has provided us with personal information, we will take steps to delete such information and terminate their account.

10. Contact Us

For privacy-related inquiries or to exercise your rights under this policy, please contact our Data Protection Officer at:

  • Email: hey@clevvur.com
  • Address: 17595 Harvard Ave, Irvine, CA 92614
  • Response Time: We aim to respond to all privacy-related requests within 48 hours